A BEHAVIORAL ANALYSIS OF CONFLICT RESOLUTION AMONG HONG KONG CHINESE
Chiu, S.M., and Chan, K.S., The Chinese University of Hong Kong, Hong Kong
This study was designed to investigate the association between personality and conflict resolution styles among Hong Kong Chinese. It also examines the behavioral manifestations of different conflict resolution styles and how they relate to the quality of the outcome of conflict resolution. A total of 128 undergraduate and MBA students participated in a two-person, face-to-face exercise trying to resolve a dispute. Participants were also asked to complete a set of questionnaires measuring their personality and self-reported conflict resolution styles. A behavioral checklist was developed to assess the verbal and nonverbal behavior of each participant during the conflict resolution process. Regression analyses were conducted to examine the relations among personality, self-reported conflict resolution styles, behavioral measures of conflict resolution styles, and quality of the outcome settled. Results suggest that certain verbal and nonverbal behaviors, but not the self-reported resolution styles, were strongly associated with the quality of the outcome. In addition, personality variables were found to be related to self-reported resolution styles and the behavioral measures. Both conceptual and applied implications of these findings will be discussed.