ORGANIZATIONAL MISSION AND PROCEDURES IN PUBLIC ATTENTION OF DOMESTIC AND FAMILY VIOLENCE IN VENEZUELA
Campo-Redondo, M., Andrade, G. and Andrade, J., University of Zulia, Venezuela
Family and domestic violence is placed on a context as a worldwide phenomenon and of special public interest in Venezuela. This study analyzes the congruence between the mission and the procedures executed in public service organizations (e.g. hospitals, police stations, rehabilitation centers, and community centers) which from different functions, approach these cases of family and domestic violence in Zulia State, Venezuela. The data received was collected through the observation of procedures executed in these institutions and through the application of semi-structured interviews to functionaries and professionals that work there. The results point out that the organizations that were studied have an ambitious mission. We found out that the working staff of these organizations takes on meaningful efforts to approach the family violence problem, but in the majority of the cases, the procedures executed and the resources assigned to achieve the mission goal are insufficient. Finally, we propose recommendations to improve the procedures and raise the quality levels in the attention of family violence. Key words: family violence, domestic violence, public service organizations, organizations' mission and procedures.