WHAT AFFECT STAFF PERFORMANCE AND TURNOVER IN SINGAPORE?
Fang, Y.Q. and Chew, K.H., Nanyang Technological University, Singapore
Staff turnover and low performance post serious challenges to teaching and nursing professions. This study attempted to better understand the two issues in Singapore context. It explored and compared between teachers and nurses in examining various antecedents of turnover and tried to identify the most critical causes of the problem. It also explored the ways antecedent factors influence staff performance. The participants were 164 teachers and180 nurses in Singapore. The questionnaire survey measured stress, attitudinal factors (such as job satisfaction, organizational commitment, and professional commitment), turnover intention, and performance. The superiors of the participating teachers also provided relevant performance ratings. The results showed that a) stress and turnover are significant predictors of turnover in both professions; b) professional commitment predicts turnover in teaching, but it only affects turnover cognition in nursing; and c) supervision satisfaction predicts turnover in nursing but not in teaching profession. The results also showed that organizational commitment predicted both self-rated and supervisor rated performance. In addition, stress and stress-square were also significant predictors of self-rating performance. The results suggested important directions for managerial efforts in meeting the challenges in raising staff performance and reduce turnover. Among the factors, to remove the stressors and help staff to cope with stress should take high priority in administration's agenda. Proper strategies may be developed in education and healthcare sectors, as well as other industries. The implications of the findings were discussed in the paper.