Fahlbruch, B., Berlin University of Technology, Germany
Accelerating technological development and increasing complexity of systems require increasing safety oriented efforts with regard to technology as well as to organization. Especially in high hazard industries like, the nuclear industry in Germany, these efforts were recently directed towards improving the safety culture. This paper deals with an extended intervention: the development and implementation of three day training courses for all managers and supervisors of a German utility. Altogether more than 200 participants joined the seminars which were run 13 times over a period of six months. The training course was developed and conducted by the Forschungsstelle Systemsicherheit (FSS) in interaction with the top- level management of said utility. Based on the socio-technical system approach and an approach for analysing organizational culture, factors were identified to be crucial for the safety culture like motivation, risk perception, questioning attitude, professional identity and qualification, error culture, trust culture and incentive systems. Based on these factors a first concept for the training and a training guide-line were developed and a pilot-training was run. Overall training objectives focused were questioning attitude, systemic thinking, behaviour of leaders serving as a model for behaviour and professional identity were the overall training objectives. The paper presents a description of the training as well as the evaluation which was conducted in several steps. The paper ends with a conceptual proposal for sustained improvement of safety culture based on the results of the training.