REALITY AND PERCEPTION OF THE VICTIM IN MOBBING/BULLYING ON WORKPLACE
Ege, H., PRIMA First Italian Association against Mobbing and Psychosocial Stress, Italy
According to the classic definition, Mobbing/Bullying on workplace can be identified only by a series of ostile actions, performed frequently and for a long time. This definition does not distinguish between the real situation and the victim's perception. A few actions, even just one action, can be felt by the victim as a continue and constant persecution. With this in mind, we re-analysed about 1000 LIPT questionnaires collected between 1995 and 2001 from Mobbing victims coming from all parts of Italy, all kinds of work branches and of different age and gender. A conflict on workplace can be seen either externally (by the expert/observer) or internally (by the victim): the external and the internal views can be different. A single ostile action, which cannot be called Mobbing by the expert, can have a daily consequence for the victim, which lives the situation as it were made by many constant daily actions. The best example is dequalification: externally it is just one action, but the victim feels its effects every day and in every part of his/her professional life. We feel that the traditional definition of Mobbing/Bullying based on fixed duration and frequency is inadequate and should be substituted by a new definition which takes into account also the internal perspective of the victim and considers as Mobbing also single actions with continue and constant effects on the professional and personal life of the victim.