CULTURE, LANGUAGE AND CONFLICT RESOLUTION TECHNIQUES IN DYADIC RELATIONSHIP: A CHINESE-ANGLO INTERCULTURAL PERSPECTIVE
Law, S.F., RMIT University, Australia
Culture presents a unique perspective on conflict in which two people can disagree without one being right and the other being wrong. This paper presentation discuss a discourse analysis of intercultural mediation process, focusing on the causes and effects of culture and language on the dyadic conflict resolution process between Chinese and Anglo disputants in Australia and China. The presentation will also explore the individualist and collective cultural values (such as the concepts of fair, equal, self- other oriented, mian zi (face saving), bao (repay), renqing (emotional debt), and guanxi (human relationship), the use of English as first or second language and the impacts of these factors on the parties psychosocial experiences on the process of negotiation and conflict resolution (e.g., interpretation and translation of meanings). This paper is a cross-cultural psychology PhD research project in which aims to find out how would language and culture influence the interpretation of the root and constitution of a conflict, the identities of each party, and the interpretation and expectation of a resolved conflict.