A MODEL ON THE EFFECTIVENESS OF MULTICULTURAL WORK GROUPS
Podsiadlowski, A., University of Munich, Germany
Multicultural work groups are of growing significance in organisations. An interdisciplinary concept is needed that combines research on groups, culture and diversity within an organisational context to analyse the processes and outcomes of multicultural work groups. In this presentation an integrated framework is suggested to test various hypotheses on the effectiveness of real-life work groups. 84 employees of multinational business organisations in Asia Pacific participated in a study answering questionnaires with quantitative and qualitative elements. Effectiveness was measured by contentment, efficiency, creativity and future of the group. Results show that the regression model on the input-process-outcome relationships in multicultural work groups explains contentment and creativity best. On an individual level, attitudes towards co-operation and collectivism are essential for the groups' outcomes. On a group level, national and organisational diversity improve the groups' effectiveness. Qualitative and quantitative data strongly support the meaning of communication and group processes. Future research is needed to test the model for different nations and types of organisations.