HOW DO NON-EXPERT USERS DEAL WITH A WEB-BASED ENVIRONMENT? AN EMPIRICAL STUDY
Snchez, F., Mate, R., Muoz, L. and Shih, P.C., Universidad Autonoma de Madrid, Spain
This paper describes an empirical study of user actions in a virtual environment. Participants were a group of university students, selected from among 121 participating in a web-based environment designed to train personnel trainers to apply new technologies in training processes via Internet. Static observation techniques permitted us to review traces of the user's interaction with the browser. The logged data allowed us to determine page title, URL, how often participants visited each page, what activities they carried out, and how long they needed to perform the different activities, as well as to identify a variety of other aspects of web-user interaction.